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Coping with Attacks, Steering the Emotions

Perfect staging of the shareholder meeting, jeers in the staff meeting, sceptical neighbors in an open council meeting – the similarities of these meeting are that you are in direct dialogue with the concerned target group. In many cases, your audience will have precise knowledge of tiny details, and you have to face very emotional questions. How you can address the target group's concerns already with your first statement, how to convince both as a person as well as with your messages during questions and answers, and ways to deal with disturbances and personal attacks against you – all this will be part of your training.




VersammlungAssembly