Figures clashing with emotions – that is the main challenge to be managed when having to explain substantial changes in the company. In restructuring, location closures or take-overs/joint ventures, even small mistakes or thoughtless statements of the management can result in highly emotional and strong staff reactions which create obstacles in the process. Most of the reproaches are predictable, and the escalation patterns are well known. This kind of simulated interaction is part of the training. In order to protect yourself and your company you should train your leading management how to find the right balance between facts and emotions, as well as how to deal with emotional questions or personal attacks in communication with the staff.